Connect with us

Route Development

Hawaiian Airlines Launches Self-Service Bag Tag Stations Nationwide

Hawaiian Airlines introduces self-service bag tag stations starting in Hawai’i, with full rollout by April, offering mobile check-in and bag fee discounts.

Published

on

This article is based on an official press release from Hawaiian Airlines.

Hawaiian Airlines is overhauling its airport lobby experience by introducing self-service bag tag stations across its network. According to a company press release, the Airlines will roll out upgraded software on its existing lobby kiosks in phases, starting with its five Airports in Hawai’i later this month.

The initiative is designed to reduce lobby congestion, minimize wait times, and eliminate the waste associated with printed boarding passes. By mid-April, the new technology will be deployed across Hawaiian’s continental U.S. and international lobbies, aligning the carrier’s check-in process with modern, mobile-first travel expectations.

This transition is a key component of Hawaiian Airlines’ broader integration with Alaska Airlines, which successfully implemented similar self-service technology across its own network in 2023.

Transitioning to a Mobile-First Experience

How the New Process Works

Under the new system, Hawaiian Airlines is shifting away from traditional kiosk check-ins. The press release notes that guests are now expected to check in via the airline’s mobile app or website up to 24 hours before departure. Upon arriving at the airport, travelers will scan their digital or home-printed boarding passes at the new bag tag stations to print their own luggage tags.

Once the tags are attached, passengers can proceed directly to designated bag drop areas. The updated kiosks will no longer print boarding passes, a move that supports the airline’s Sustainability goals by reducing paper waste.

“We consistently hear from our guests that they want to spend less time in the airport lobby and prefer to get on their way as quickly and easily as possible,” said Shelly Parker, Head of Hawai’i guest operations for Hawaiian Airlines, in the press release.

Integration with Alaska Airlines Systems

Proven Success and PSS Integration

The shift to self-service bag tagging closely mirrors the lobby experience at Alaska Airlines. According to the press release, Alaska Airlines transitioned to the same system in 2023. Data from Alaska shows that guests who pre-pay for their luggage spend an average of less than 60 seconds at the bag station, a metric Hawaiian Airlines hopes to replicate as travelers adopt the new technology.

This hardware and software update is also a preparatory step for a major technological milestone. Parker noted that the transition is an important part of the airline’s readiness for the integration of its passenger service system (PSS), which is scheduled for April. By the end of April, all Alaska and Hawaiian stations, including international locations, will be equipped with the bag tag stations.

Financial Incentives and Guest Support

Discounts for Pre-Paying

To encourage adoption of the mobile-first process, Hawaiian Airlines is introducing a financial incentive for travelers. Effective April 22, guests flying on North-America itineraries will receive a $5 discount on their first checked bag fee if they pre-pay online or via the mobile app at least four hours before departure. The press release clarifies that guests who wait to pay at the bag tag station will be charged the full price.

Continued Agent Assistance

Despite the push for digital self-service, Hawaiian Airlines emphasized that human support will remain available. The airline stated that customer service agents will continue to staff the lobbies to assist guests who do not have smartphones, require printed boarding passes, or need help with complex reservations and ID verification.

AirPro News analysis

At AirPro News, we view the transition to self-service bag tagging as a clear indicator of the rapid operational alignment between Hawaiian Airlines and Alaska Airlines following their corporate integration. By standardizing the lobby experience across both carriers ahead of their April passenger service system (PSS) merger, the airline group is minimizing potential friction for travelers navigating the combined network. Furthermore, the shift toward a mobile-first check-in process reflects a broader airline industry trend aimed at reducing overhead costs, cutting paper waste, and optimizing terminal footprints. The $5 incentive for pre-paying baggage fees is a strategic nudge to change consumer behavior, ensuring that the physical kiosks are used strictly for tag printing rather than time-consuming transactional processes.

Frequently Asked Questions

Will the new kiosks print boarding passes?

No. According to the press release, the upgraded bag tag stations will only print luggage tags. Guests must obtain their boarding passes via the mobile app, website, or by speaking with a customer service agent.

When will the rollout be completed?

Hawaiian Airlines expects all of its stations, including continental U.S. and international locations, to have the new bag tag stations operational by the end of April.

What if a passenger does not have a smartphone?

Travelers without smartphones can check in on the Hawaiian Airlines website and print their boarding passes at home, or they can receive full assistance from a guest service agent at the airport.

Sources

Photo Credit: Hawaiian Airlines

Continue Reading
Click to comment

Leave a Reply

Route Development

Long Beach Airport Begins $37M Concourse Upgrade for 2028 Olympics

Long Beach Airport launches a $37 million concourse enhancement project funded largely by FAA grants, aiming for completion by summer 2027 ahead of the 2028 Olympics.

Published

on

This article is based on an official press release from the City of Long Beach.

Long Beach Airport (LGB) has officially commenced construction on a comprehensive $37 million Passenger Concourse Enhancement Project. According to an official press release from the City of Long Beach, the groundbreaking ceremony took place on April 24, 2026. The project is strategically timed to modernize the airport’s post-security passenger concourse and upgrade critical infrastructure well ahead of the 2028 Los Angeles Olympic and Paralympic Games.

City officials project that the enhancements will be completed by the summer of 2027. The phased construction plan ensures that the airport will maintain full operations, with no anticipated impacts to commercial flights or gate access during the build period.

We recognize that LGB has built a strong reputation as a relaxed, open-air travel hub in Southern California. This modernization effort aims to preserve that boutique appeal while making necessary updates to a concourse that has accommodated millions of passengers since it originally opened in 2012.

Passenger Experience and Design Upgrades

Enhancing the Southern California Vibe

The modernization effort focuses heavily on improving passenger circulation, comfort, and clarity. Based on the project overview provided by the city, the remodel will encompass the existing 11 gate areas, introducing modernized gate podiums and updated seating configurations featuring integrated electrical charging options.

To further reduce congestion, the airport is updating its queuing layouts, expanding wayfinding signage, and installing new flight information displays. Travelers will also see new flooring and fully updated restrooms throughout the concourse.

Emphasizing the airport’s indoor-outdoor connection, the design includes the creation of new open-air garden areas outside the north and south concourses. The existing central garden will also receive improvements, including additional hardscape, shaded seating, and canopies. Furthermore, the exterior pedestrian canopy will be extended to Pad 11, and a dedicated Service Animal Relief Area will be added to the facility.

“This project represents an important investment in Long Beach’s future and the millions of travelers who choose our award-winning Airport each year. As we prepare to welcome the world for the 2028 Olympic and Paralympic Games, we are ensuring LGB continues to deliver a modern, comfortable and uniquely Southern California travel experience,” stated Long Beach Mayor Rex Richardson in the press release.

Financial Backing and Economic Impact

Federal Funding Secures the Project

A notable aspect of the $37 million enhancement project is its funding structure, which relies heavily on federal grants rather than local tax dollars. According to the city’s financial breakdown, $24.3 million is funded through the Federal Aviation Administration (FAA) Airport Infrastructure Grant program, a component of the Bipartisan Infrastructure Law. The remaining costs will be covered directly by airport revenue.

“As the former Mayor of Long Beach, I know firsthand how important our airport is to the city and our local economy. This federal investment is going to make our world-class airport even better,” noted U.S. Congressman Robert Garcia, who strongly advocated for the federal funding.

Local Job Creation

The economic footprint of the project extends directly into the local community. City estimates indicate that the enhancement project will generate over 190 local construction jobs. This adds to the broader economic impact of the Long Beach Airport Complex, which currently generates an estimated $9 billion in annual economic output and supports approximately 42,000 jobs across the region.

Infrastructure and Sustainability Goals

Building for the Future

Behind the scenes, the project includes comprehensive mechanical, electrical, and plumbing upgrades. Aging air-conditioning components will be replaced, and a new back-up generator will be installed to improve the facility’s operational resilience.

Sustainability is a core focus, with the project establishing a LEED Silver foundation. Upgrades include the conversion to energy-efficient LED lighting throughout the concourse and a strict requirement that 95% of all construction debris be recycled or reused.

The architectural design is being led by PGAL, while PCL Construction Services, Inc. was awarded the $28 million construction contract, which the Long Beach City Council approved on October 14, 2025.

“This refresh is not just aesthetic, it’s about expanding LGB’s reputation as a premier airport that offers travelers an experience that is distinctly Long Beach,” said Fifth District Councilwoman Megan Kerr in the official release.

AirPro News analysis

The impending 2028 Los Angeles Olympic and Paralympic Games are acting as a major catalyst for infrastructure improvements across Southern California’s aviation sector. By completing these upgrades by the summer of 2027, LGB is strategically positioning itself as a highly attractive, low-stress alternative gateway to the much larger and busier Los Angeles International Airport (LAX).

While LGB consistently ranks high for its passenger experience, the current concourse has been heavily trafficked for over a decade. We view these mechanical and spatial upgrades as essential preventative measures. They will allow the airport to handle modern travel demands and larger crowds without sacrificing the boutique appeal that defines its brand.

Frequently Asked Questions

Will the construction impact my flight out of Long Beach Airport?

According to airport officials, construction will be phased to maintain full airport operations. No impacts to commercial flights are expected, and gate access will be fully accommodated throughout the build.

When will the concourse enhancements be completed?

The project is targeted for completion in the summer of 2027, well ahead of the anticipated surge in travel for the 2028 Olympics.

Are local tax dollars funding this project?

No. The $37 million project is heavily subsidized by a $24.3 million FAA grant, with the remaining balance covered directly by airport revenue.

Sources

Photo Credit: City of Long Beach

Continue Reading

Route Development

San Francisco and Oakland Settle Oakland Airport Trademark Dispute

San Francisco and Oakland resolve trademark dispute allowing Oakland San Francisco Bay Airport to keep its name, supporting regional transit and economy.

Published

on

This article is based on an official press release from Oakland San Francisco Bay Airport (OAK).

The City and County of San Francisco and the Port of Oakland have officially resolved their ongoing trademark dispute regarding the renaming of Oakland’s primary airport. According to an official press release published on April 28, 2026, the two parties have reached a settlement that allows the East Bay transit hub to retain its new title.

The press release confirms that the facility will continue to operate under the name “Oakland San Francisco Bay Airport.” The resolution brings an end to the legal friction that began when Oakland officials moved to incorporate “San Francisco Bay” into the airport’s branding to better reflect its geographic location and improve visibility among travelers.

The formal terms of the settlement have been documented and made available to the public on the respective websites of both Airports, as stated in the official announcement. This agreement marks a significant milestone for regional transit authorities, ensuring that both major Bay Area airports can move forward without the looming threat of prolonged trademark litigation.

Resolution of the Trademark Dispute

The core of the conflict centered on the Port of Oakland’s decision to rebrand its aviation facility, a move that prompted immediate legal pushback from San Francisco officials who cited trademark concerns. In a company press release, Oakland airport representatives confirmed that the lawsuit has been fully resolved.

Retaining the New Name

Under the terms of the newly announced agreement, Oakland will not be required to revert to its former branding. The facility will permanently keep the “Oakland San Francisco Bay Airport” designation. The official statement noted the finality of the decision:

“The City and County of San Francisco and the Port of Oakland have agreed to resolve a trademark lawsuit over the Oakland airport’s official name…”

, Oakland San Francisco Bay Airport Press Release

Both municipalities have published the formal settlement document online, ensuring transparency regarding the specific terms and conditions that led to the resolution, according to the airport’s release.

Oakland Airport’s Role in the Bay Area

The rebranding effort was largely driven by Oakland’s desire to highlight its proximity to the broader San Francisco Bay Area. The official release notes that the airport is the closest aviation hub to most Bay Area employers.

Supporting the Local Economy

Oakland San Francisco Bay Airport serves as the primary aviation hub for the East Bay, which the press release describes as the most populated area in the metropolitan region. According to the press release, the Port of Oakland, which manages the airport, the seaport, and 20 miles of waterfront, plays a massive role in the local economy.

The Port’s official figures indicate that the organization and its business partners support over 98,000 jobs across the region. Furthermore, the press release states that the Port generates an estimated $174 billion in economic impact, underscoring the high stakes involved in the airport’s marketing and operational Strategy.

AirPro News analysis

We view this settlement as a pragmatic conclusion for both San Francisco and Oakland. Prolonged trademark litigation between two neighboring municipal entities would have likely resulted in mounting legal fees and unnecessary public friction. By allowing Oakland to retain the “San Francisco Bay” identifier, the Port of Oakland secures a crucial marketing victory that could help attract more Airlines and passengers. Meanwhile, the swift resolution suggests that San Francisco officials were satisfied with the negotiated terms, likely securing necessary assurances regarding brand distinction. Ultimately, this agreement allows both airports to refocus their resources on passenger experience and regional transit development rather than courtroom battles.

Frequently Asked Questions

What is the new name of the Oakland airport?

Following the settlement announced in the press release, the facility will officially remain named the “Oakland San Francisco Bay Airport.”

Why did San Francisco sue Oakland?

The City and County of San Francisco filed a trademark lawsuit over concerns that adding “San Francisco Bay” to Oakland’s airport name infringed on the San Francisco International Airport (SFO) trademark and could cause passenger confusion.

Where can the public view the settlement?

As noted in the official statement, the formal settlement document is available to read on the official websites of both airports.

Sources

Photo Credit: Oakland San Francisco Bay Airport

Continue Reading

Route Development

Alaska Airlines Launches First Nonstop Seattle to Rome Flight

Alaska Airlines begins daily nonstop seasonal service connecting Seattle and Rome, enhancing transatlantic and Hawai‘i-Europe travel options.

Published

on

This article is based on an official press release from Alaska Airlines.

Alaska Airlines has officially commenced its inaugural nonstop service connecting Seattle and Rome. According to a recent company press release, this milestone route marks the first-ever direct flight linking the Emerald City with the Eternal City.

The introduction of this transatlantic service represents a significant development for the carrier, signaling its formal expansion into the European market. By establishing this direct connection, Alaska Airlines aims to solidify its position as a global carrier and further elevate Seattle-Tacoma International Airport (SEA) as a premier international gateway.

Flight Schedule and Seasonal Operations

The new daily nonstop service to Leonardo da Vinci Rome Fiumicino Airports (FCO) will operate on a seasonal basis. Based on the airline’s official announcement, these flights are scheduled to run through October 23, providing the only daily nonstop option from Seattle to Rome during this period.

The eastbound flight is scheduled to depart Seattle at 5:30 p.m., arriving in Rome at 1:15 p.m. the following day. This schedule is designed to offer travelers a full afternoon to begin exploring Italy upon arrival. For the return journey, westbound flights will leave Rome at 3:25 p.m. and touch down in Seattle at 5:45 p.m., allowing European visitors convenient access to the Pacific Northwest.

Strategic Network Connectivity

Beyond connecting the Pacific Northwest directly to Italy, the route offers strategic advantages for broader network connectivity. The press release highlights that the new service facilitates streamlined, one-stop travel between Hawai‘i and Europe via the Seattle hub.

This routing is positioned to benefit Hawai‘i-based passengers seeking easier access to Europe, while simultaneously creating a new, efficient access point for European tourists traveling to the Hawaiian Islands.

Corporate Strategy and Growth

The launch of this European service aligns closely with broader corporate objectives for Alaska Air Group. Company leadership emphasized the strategic importance of this new route in expanding their global footprint and enhancing the utility of their primary hub.

“Launching our first flight to Europe is a significant step in executing our long–term growth strategy. Service to Rome expands how we connect our guests to the world, strengthens Seattle’s role as a global gateway and is made possible by our people who deliver safety, care and performance with every flight. Andiamo!”

, Ben Minicucci, CEO of Alaska Air Group, via company press release

AirPro News analysis

We note that Alaska Airlines’ foray into direct European flights from its Seattle hub represents a notable evolution in its traditional route network, which has historically focused heavily on North and Central America, as well as transpacific partnerships. By leveraging its Seattle hub for its own transatlantic service, the airline is maximizing the utility of its fleet and hub infrastructure during the peak summer travel season.

Furthermore, the specific emphasis on Hawai‘i-to-Europe connectivity underscores a strategic effort to capture long-haul leisure traffic. By offering a seamless one-stop product, Alaska Airlines is positioning itself to compete for passengers that might otherwise route through competing hubs or rely entirely on alliance partners for transatlantic segments.

Frequently Asked Questions

When does the seasonal Seattle to Rome service end?

The seasonal service is available through October 23, according to the airline’s press release.

What are the flight times for the new route?

Eastbound flights depart Seattle at 5:30 p.m. and arrive in Rome at 1:15 p.m. Return westbound flights leave Rome at 3:25 p.m. and arrive in Seattle at 5:45 p.m.

Does this flight offer connections to other destinations?

Yes, the airline notes that the Seattle hub provides convenient one-stop connectivity for travelers flying between Hawai‘i and Europe.

Sources

Photo Credit: Alaska Airlines

Continue Reading
Every coffee directly supports the work behind the headlines.

Support AirPro News!

Advertisement

Follow Us

newsletter

Latest

Categories

Tags

Every coffee directly supports the work behind the headlines.

Support AirPro News!

Popular News