This article is based on an official press release from Safran Group.

Safran Seats Unveils New Customer Portal at AIX 2026, Marks SeatLife Anniversary

On April 16, 2026, Safran Seats officially launched its new dedicated customer portal during an event at the Aircraft Interiors Expo (AIX) in Hamburg, Germany. According to an official press release from the company, the launch took place at the Safran booth and was timed to coincide with the first anniversary of “SeatLife,” the manufacturers comprehensive lifecycle management solution.

“Safran Seats launched its new customer portal during an event held at its booth at the Aircraft Interiors Expo, which also marked the first anniversary of SeatLife,” the company stated in its official release.

We note that this digital rollout represents a significant milestone in the company’s broader customer service enhancement strategy. By centralizing essential operational tools, Safran aims to streamline day-to-day maintenance, support, and procurement tasks for global airlines, replacing fragmented legacy systems with a unified interface.

Streamlining Airline Operations with Digital Integration

Core Functionalities of the New Portal

According to company announcements, the new platform is fully integrated into the broader Safran Customer Portal, a unified entry point launched in October 2025 for all of the Group’s diverse businesses. The portal provides operators with a single, secure interface to manage and track spare parts orders, submit and monitor technical support requests, and access up-to-date technical publications.

Pilot Testing with Major Carriers

Before its official debut at AIX 2026, the portal underwent a rigorous pilot testing phase to ensure operational readiness. In its press release, Safran specifically thanked representatives from Etihad Airways and All Nippon Airways (ANA) for their participation in validating the system. Both airlines were present at the launch event in Hamburg to mark the occasion.

Celebrating One Year of SeatLife

The Four Pillars of Lifecycle Management

The introduction of the new portal serves as a direct digital extension of the SeatLife service offering, which was originally launched in April 2025. Based on Safran’s official service documentation, SeatLife is structured around four core pillars designed to support airlines from a seat’s entry into service through its end-of-life.

First, the program emphasizes inventory management and cost control. Airlines can utilize a Total Care Support Agreement (TCSA), which Safran states provides stable operating costs, 100 percent seat availability, and personalized monthly support. Second, it offers direct access to a global network of Field Representatives and partner repair stations for MRO services using original parts.

Third, the training pillar includes over 50 modules for airline teams, accessible both in-person and via virtual reality (VR). Finally, the sustainability pillar focuses on extending seat lifespans through refurbishment kits and certified second-hand parts, alongside end-of-life recycling protocols to reduce environmental impact.

Broader Industry Context and Sustainability

Experience 4.0 and Future Cabin Concepts

The portal’s launch aligns with Safran’s “Experience 4.0” initiative, which company reports describe as an effort to foster a strong digital culture across the aerospace supply chain. At the same AIX 2026 event, Safran Seats and RAVE Aerospace unveiled the “Origin” demonstrator. This concept showcases a vision for premium travel, featuring an “Immersive Display Concept” with a U-shaped micro-LED screen and headset-free audio known as “Euphony.”

Global Expansion and Decarbonization

According to the Safran 2025 Integrated Report, the company is heavily focused on decarbonization, aiming to reduce seat weight by 15 percent by 2030. Furthermore, Safran Seats recently signed a Memorandum of Understanding (MoU) with Emirates Airlines to construct a 20,000 to 25,000 square meter seat manufacturing and assembly facility in Dubai, which is slated for completion by the fourth quarter of 2027.

AirPro News analysis

At AirPro News, we observe that the aerospace industry is undergoing a fundamental shift from traditional hardware manufacturing to comprehensive, end-to-end lifecycle management. Safran’s dual focus on the SeatLife anniversary and the new digital portal highlights a growing demand among airlines for streamlined, “plug-and-play” digital interfaces that reduce aircraft downtime. By integrating virtual reality training, second-hand parts certification, and centralized procurement into a single ecosystem, manufacturers are increasingly positioning themselves as long-term operational partners rather than mere suppliers.

Frequently Asked Questions

• What is the new Safran Seats customer portal?
  It is a centralized digital platform launched at AIX 2026 that allows airlines to manage spare parts, request technical support, and access technical publications.
• What is SeatLife?
  Launched in April 2025, SeatLife is Safran’s lifecycle management solution for aircraft seats, focusing on inventory, maintenance, training, and sustainability.
• Which airlines helped test the new portal?
  According to Safran, Etihad Airways and All Nippon Airways (ANA) participated in the pilot testing phase prior to the official launch.

Sources

• Safran Group Official Press Release

This article is based on an official press release from Liebherr.

Jeh Aerospace has secured a long-term agreement (LTA) with Liebherr-Aerospace to produce high-precision landing gear components for commercial single-aisle aircraft. According to an official press release from Liebherr, the partnership integrates the India-based manufacturer into Liebherr’s global industrial network to support high-rate production programs.

The agreement highlights the aerospace industry’s ongoing efforts to fortify supply chains for critical systems. Landing gear components require exacting dimensional tolerances and rigorous qualification standards, making reliable supplier partnerships essential for meeting the sustained demand in the single-aisle commercial aviation market.

Senior leadership from Liebherr-Aerospace recently formalized the contract during a visit to Jeh Aerospace’s dedicated manufacturing facility in Hyderabad, India. The move underscores a strategic expansion of aerospace manufacturing capabilities in the region and a commitment to maintaining rigorous quality controls.

Strategic Partnership for Single-Aisle Programs

Expanding the Global Supply Chain

Under the terms of the newly signed LTA, Jeh Aerospace will manufacture and supply precision components specifically designed for landing gear systems. These parts are destined for high-rate commercial single-aisle aircraft programs, a segment of the aviation market that continues to experience robust global demand. The official Liebherr press release notes that the production will take place at Jeh Aerospace’s specialized facility located in Hyderabad, India.

The formalization of the agreement was marked by a site visit from key Liebherr-Aerospace executives. The delegation included Martin Wandel, Chief Operating Officer and Managing Director at Liebherr-Aerospace & Transportation SAS, alongside Philipp Walter and Bernd Schacherl from Liebherr-Aerospace Lindenberg GmbH, and Vikas Ukkeranda from Liebherr India Private Ltd. Their presence at the Hyderabad facility signals a strong commitment to integrating Jeh Aerospace into Liebherr’s broader international supply-chain framework.

Meeting Stringent Aerospace Standards

A Track Record of Reliability

The production of landing gear systems is widely recognized as one of the most demanding disciplines within aerospace manufacturing. Components must adhere to extremely tight dimensional tolerances and pass rigorous qualification standards before they can be installed on commercial aircraft. Furthermore, suppliers must ensure delivery with virtually no margin for disruption to keep aircraft assembly lines moving efficiently.

According to the company’s press release, Jeh Aerospace has established a strong track record in this demanding environment. The manufacturer has already delivered more than 200,000 flight-critical aerospace components while maintaining a record of zero quality escapes. This demonstrated reliability was a key factor in securing the long-term agreement with a major Tier 1 manufacturer like Liebherr.

Martin Wandel, Chief Operating Officer and Managing Director at Liebherr-Aerospace & Transportation SAS, highlighted the importance of this reliability in a company statement:

“We collaborate with partners being capable of fulfilling stringent requirements for precision, quality, and delivery performance. We are pleased to enter into this agreement with Jeh Aerospace and look forward to collaborating with a supplier that has built strong manufacturing capabilities and a clear commitment to operational excellence.”

The sentiment was echoed by Jeh Aerospace leadership, who emphasized the critical nature of the components they will be producing under the new contract.

“Landing gear is among the most safety-critical systems on any aircraft. Being trusted to manufacture for a program of this caliber, by one of aerospace’s most respected Tier 1 manufacturers, is a milestone our team has earned through precision and process discipline,” stated Vishal R. Sanghavi, Co-Founder and CEO of Jeh Aerospace.

AirPro News analysis

We view this long-term agreement as a clear indicator of two major trends in the commercial aviation sector. First, the sustained high-rate production demands for single-aisle aircraft are compelling Tier 1 suppliers like Liebherr to diversify and strengthen their global manufacturing networks. Second, India’s aerospace manufacturing sector, particularly in hubs like Hyderabad, is rapidly maturing. By successfully delivering over 200,000 flight-critical components without quality escapes, companies like Jeh Aerospace are proving they can meet the exacting standards required for safety-critical systems such as landing gear. This partnership not only bolsters Liebherr’s supply chain resilience but also cements India’s growing role as a reliable node in the global aerospace industrial base.

Frequently Asked Questions

What is the new agreement between Jeh Aerospace and Liebherr-Aerospace?
Jeh Aerospace has signed a long-term agreement to manufacture and supply high-precision landing gear components for Liebherr-Aerospace, supporting high-rate commercial single-aisle aircraft programs.

Where will the landing gear components be manufactured?
The components will be produced at Jeh Aerospace’s dedicated manufacturing facility located in Hyderabad, India.

Why is landing gear production considered highly demanding?
Landing gear systems are safety-critical and require components to meet extremely tight dimensional tolerances, pass rigorous qualification standards, and be delivered without supply chain disruptions.

Sources: Liebherr

This article is based on an official press release from Ramco Systems.

Korean Air Deploys Ramco Aviation Suite at Engine Maintenance Center

South Korea’s flag carrier, Korean Air, has officially gone live with the Ramco Aviation Suite at its Engine Maintenance Center. According to an official press release from Ramco Systems, the implementation is designed to streamline complex operations, boost productivity, and support the expansion of the airline’s world-class engine maintenance capabilities.

The transition marks a significant step toward paperless operations for the Airlines. We note that this digital transformation lays the technological groundwork for Korean Air’s upcoming engine maintenance cluster, which is projected to open in 2027 and is billed as Asia’s largest engine maintenance, repair, and overhaul (MRO) hub.

By integrating this new software, Korean Air aims to enhance productivity and gain real-time intelligence on its maintenance operations. The platform connects various departments, including Engine Maintenance, Finance, Customer Support, and Billing, ensuring seamless collaboration across the organization and improving overall efficiency.

Digital Transformation and Mobile Integration

The deployment of the Ramco Aviation Suite introduces significant workflow optimizations for Korean Air’s technical staff. In the official press release, Ramco Systems stated that over 400 mechanics and engineers are now utilizing the “Mechanic Anywhere” mobile application to execute performance maintenance digitally.

This mobile-first approach allows maintenance execution to be recorded on the go, eliminating manual bottlenecks and reducing queue times. Furthermore, the Software integrates effortlessly with Korean Air’s Automated Storage Retrieval System. This integration facilitates efficient warehouse management and connects the airline with its suppliers and customers through industry-standard technologies, ensuring both interoperability and scalability.

Data-Driven Maintenance Operations

Beyond mobile execution, the new system provides Korean Air’s leadership with comprehensive, data-driven insights. The platform delivers real-time intelligence on capacity versus production throughput, overall profit and loss performance, and cost and revenue metrics.

Chan Woo Jung, Senior Vice President and Head of the Maintenance & Engineering Division at Korean Air, emphasized the strategic importance of the software upgrade in addressing the complexity of engine maintenance.

“This milestone represents a bold step toward redefining how we operate in the aviation industry. By partnering with Ramco, we are embracing a digital-first approach that will allow us to scale with confidence and deliver exceptional value…”

Preparing for Asia’s Largest Engine MRO Hub

Korean Air is the sole operator of specialized facilities for civilian Commercial-Aircraft engine overhauls in South Korea. Since it began overhauling Boeing 707 engines in 1976, the airline has rebuilt nearly 5,000 engines. These engines have been supplied to its subsidiary Jin Air, as well as to international carriers like Delta Air Lines and China Southern Airlines.

The integration of Ramco’s software serves as a foundational digital component for the airline’s future expansion. The upcoming engine maintenance cluster, scheduled to open in 2027, will rely heavily on predictive maintenance, real-time intelligence, and automated processes to achieve new levels of operational agility.

AirPro News analysis

We observe that Korean Air’s investment in enterprise software reflects a broader industry trend toward digitalization in the MRO sector. As airlines manage increasingly complex modern engines, the ability to track real-time data and optimize supply chains becomes a critical competitive advantage.

With a modern fleet of 166 aircraft, over 20,000 professional employees, and a passenger volume that exceeded 25 million in 2025, Korean Air’s operational scale requires robust technological infrastructure. The successful deployment of this system not only future-proofs their current maintenance operations but also positions the airline to capitalize on the growing demand for third-party MRO services in the Asia-Pacific region once their new cluster opens in 2027.

Frequently Asked Questions (FAQ)

What software did Korean Air implement?

Korean Air implemented the Ramco Aviation Suite, including the Mechanic Anywhere mobile application, to manage and digitize its engine maintenance operations.

When is Korean Air’s new engine maintenance cluster opening?

According to the company’s press release, the new engine maintenance cluster is set to open in 2027 and is expected to become Asia’s largest engine MRO hub.

How many employees are using the new mobile application?

Over 400 mechanics and engineers at Korean Air are currently using the digital application for maintenance execution, significantly reducing manual bottlenecks.

How many engines has Korean Air rebuilt?

Since beginning its overhaul operations in 1976, Korean Air has rebuilt nearly 5,000 aircraft engines.

Sources

• Ramco Systems