Airlines Strategy
Southwest Airlines Ends Free Bags and Open Seating Policies
Southwest Airlines introduces baggage fees, assigned seating, and new fare structures effective May 2025, aligning with industry trends.
Southwest Airlines, long celebrated for its customer-friendly policies, is entering a new phase that redefines its brand identity. As of May 28, 2025, the airline is implementing sweeping changes to its baggage fees, seating arrangements, fare structure, and loyalty program. These updates mark a significant shift from the budget-friendly model that has defined Southwest for decades.
Historically, Southwest differentiated itself from competitors by offering two free checked bags and an open seating policy, features that appealed to cost-conscious travelers. However, mounting financial pressures, increased operational costs, and evolving industry standards have prompted the airline to reconsider these long-standing perks. These changes are being introduced at a critical moment as the airline industry continues to recover from economic disruptions and rising fuel prices.
For frequent flyers and occasional travelers alike, understanding these new policies is crucial. This article breaks down the key updates, the rationale behind them, and what they mean for Southwest’s future and for the broader airline industry.
Perhaps the most headline-grabbing change is the introduction of checked baggage fees. For flights booked or modified on or after May 28, 2025, passengers will now pay $35 for the first checked bag and $45 for the second. This is a stark departure from Southwest’s long-standing “bags fly free” policy that has been a cornerstone of its marketing and brand loyalty.
Passengers with a Rapid Rewards Credit Card will receive a credit for one checked bag. However, for the average traveler without this card, the additional cost may influence their choice of airline, especially when comparing total trip expenses.
This move aligns Southwest with legacy carriers like Delta, American, and United Airlines, which have long relied on ancillary fees as a significant revenue stream. According to the U.S. Department of Transportation, U.S. airlines collected over $5.3 billion in baggage fees in 2022 alone—a figure that continues to rise annually.
“Southwest’s move to charge for the first checked bag is a significant shift that may alter customer perceptions but is understandable as the airline faces rising operational costs,” Henry Harteveldt, Aviation Analyst Another major change is the gradual phasing out of Southwest’s open seating policy, which allowed passengers to choose their seats upon boarding. Starting in the second half of 2025, Southwest will begin offering assigned and premium seating options, with full implementation expected in 2026.
This transition will include the introduction of new seat types, such as standard, preferred, and extra legroom options. The move is designed to offer more choice and potentially generate additional revenue through seat selection fees, a model already used by most major airlines. While some passengers appreciated the flexibility of open seating, others found it stressful and inconvenient. Assigned seating could improve boarding efficiency and reduce in-flight conflicts over seat selection, though it may also erode one of Southwest’s most unique features.
Southwest is also rolling out a new baseline fare—dubbed the “Basic” fare—replacing the current “Wanna Get Away” fare. This new fare tier will be the most restrictive, offering the lowest price point but with limited flexibility. It mirrors similar basic economy fares offered by other airlines, which often exclude perks like seat selection and early boarding.
In addition, flight credits issued on or after May 28, 2025, will now have expiration dates. Depending on the fare type, credits will expire either six months or one year after issuance. Previously, Southwest flight credits did not expire, which was another customer-friendly policy that set the airline apart.
Flight credits issued before May 27, 2025, will not be affected by this change and will remain valid indefinitely. However, the new expiration policy may push travelers to use their credits more quickly and reduce the perceived value of booking flexibility with Southwest.
Southwest’s policy overhaul comes in response to growing financial challenges. Rising fuel prices, increased labor costs, and global economic uncertainty have pressured airlines to seek new revenue streams. Ancillary fees—from baggage to seat selection—have become an essential part of the airline business model.
According to airline consultant Mary Kirby, “This change signals a broader trend of low-cost carriers adopting legacy carrier revenue models, focusing more on ancillary fees to boost profitability.” For Southwest, these changes could help stabilize earnings and provide flexibility to invest in service upgrades and fleet improvements.
Moreover, the timing of these changes—just ahead of the busy summer travel season—suggests a strategic move to capture additional revenue from high travel volumes. It also allows Southwest to observe customer reactions and adjust accordingly before the holiday season.
“This change signals a broader trend of low-cost carriers adopting legacy carrier revenue models,” Mary Kirby, Airline Industry Consultant These updates have sparked mixed reactions among Southwest’s customer base. Long-time loyalists are concerned that the airline is abandoning its original ethos, while others welcome the added structure and options that come with assigned seating and fare tiers. Consumer advocacy groups have raised concerns about increased travel costs and the potential for confusion during the transition. They emphasize the need for clear communication and transparency to minimize customer dissatisfaction and maintain trust.
Southwest has responded by enhancing its digital platforms to better inform travelers of the new policies. The airline has also increased its customer service capacity to handle questions and complaints as the changes roll out.
Southwest’s shift reflects a broader convergence between low-cost and traditional carriers. As competitive pressures mount and operating costs rise, more airlines may adopt hybrid models that blend affordability with tiered services and fees.
Globally, airlines are re-evaluating their pricing strategies to balance customer expectations with financial sustainability. The success—or failure—of Southwest’s new policies could influence other low-cost carriers to follow suit or double down on their existing models.
Ultimately, the airline industry is moving toward greater segmentation, where travelers pay for exactly what they use. While this can offer more choices, it also places a greater burden on consumers to navigate complex fare structures and hidden fees.
Southwest Airlines’ decision to end its free baggage policy and open seating model marks a significant evolution in its business strategy. These changes align the airline more closely with industry norms and reflect the growing importance of ancillary revenue in maintaining profitability.
While the updates may alienate some loyal customers, they also offer new opportunities for customization and efficiency. The coming months will be critical in determining how well Southwest manages this transition and whether it can maintain its reputation for value and service in a more competitive and complex marketplace.
What is the new baggage fee policy at Southwest? Is Southwest eliminating open seating? What happens to flight credits under the new policy? Sources: Associated Press, Southwest Airlines Official Website, U.S. Department of Transportation
Southwest Airlines Ends Free Bags and Open Seating: A New Era of Policy Changes
Major Policy Changes: What’s New at Southwest?
Introduction of Checked Baggage Fees
End of Open Seating and Introduction of Assigned Seats
New Fare Structure and Expiring Flight Credits
Why These Changes Matter
Financial Pressures and Industry Trends
Customer Reactions and Brand Identity
Implications for the Broader Airline Industry
Conclusion
FAQ
Passengers will pay $35 for the first checked bag and $45 for the second, starting May 28, 2025. Rapid Rewards Credit Card holders receive a credit for one checked bag.
Yes, the airline will begin rolling out assigned and premium seating in late 2025, with full implementation expected in 2026.
Flight credits issued on or after May 28, 2025, will expire after six months or one year, depending on the fare. Credits issued before that date do not expire.
Photo Credit: Southwest Airlines
Airlines Strategy
Singapore Airlines and Malaysia Airlines Formalize Joint Business Partnership
Singapore Airlines and Malaysia Airlines formalize a strategic partnership to coordinate flights, share revenue, and expand codeshares on the Singapore-Malaysia corridor.
This article is based on an official press release from Singapore Airlines.
On January 29, 2026, Singapore Airlines (SIA) and Malaysia Airlines Berhad (MAB) officially formalized a strategic Joint Business Partnerships (JBP). The agreement marks a significant milestone in Southeast Asian Airlines, following the receipt of final Regulations approvals from the Civil Aviation Authority of Malaysia (CAAM) earlier this month and the Competition and Consumer Commission of Singapore (CCCS) in July 2025.
According to the joint announcement, the partnership allows the two national carriers to coordinate flight schedules, share revenue, and offer joint fare products. This move is designed to deepen cooperation on the high-traffic Singapore-Malaysia air corridor and expand connectivity for passengers traveling between the two nations and beyond.
The formalized agreement enables SIA and MAB to operate more closely than ever before. Key components of the partnership include revenue sharing on flights between Singapore and Malaysia and the alignment of flight schedules to provide customers with more convenient departure times. The airlines also plan to introduce joint corporate travel programs to better serve business clients operating in both markets.
A central feature of the JBP is the expansion of codeshare arrangements. Under the new terms, Singapore Airlines will expand its codeshare operations to include 16 domestic destinations within Malaysia, such as Kota Kinabalu, Kuching, Penang, and Langkawi. Conversely, Malaysia Airlines will progressively codeshare on SIA flights to key international markets, including Europe and South Africa.
Goh Choon Phong, Chief Executive Officer of Singapore Airlines, emphasized the mutual benefits of the agreement in a statement:
“Our win-win collaboration strengthens both carriers’ operations, while delivering enhanced value to customers across our combined networks. This also reinforces the long-standing and deep people-to-people and trade links between Singapore and Malaysia, supporting economic growth and connectivity that will benefit both nations.”
The path to this partnership began in October 2019 but faced delays due to the global pandemic and necessary regulatory scrutiny. The Competition and Consumer Commission of Singapore (CCCS) conducted a thorough review, raising initial concerns regarding competition on the Singapore-Kuala Lumpur (SIN-KUL) route, one of the busiest international air corridors globally.
To secure approval, the airlines committed to maintaining pre-pandemic capacity levels on the route. Additionally, the partnership explicitly excludes the groups’ low-cost subsidiaries, Scoot (SIA Group) and Firefly (Malaysia Aviation Group). This exclusion was a critical revision submitted to regulators to ensure fair competition in the budget travel segment. Datuk Captain Izham Ismail, Group Managing Director of Malaysia Aviation Group, highlighted the strategic importance of the deal:
“This collaboration brings together complementary frequencies and aligned schedules, enabling deeper connectivity between Malaysia and Singapore. Over time, it reinforces MAB’s competitive position by enhancing scale, relevance, and network resilience across key markets.”
Consolidation in a High-Volume Corridor
The formalization of this JBP effectively allows Singapore Airlines and Malaysia Airlines to operate as a single entity regarding scheduling and pricing on the full-service Singapore-Kuala Lumpur route. By coordinating schedules, the carriers can avoid wingtip-to-wingtip flying (flights departing at the exact same time), thereby optimizing fleet utilization and offering a “shuttle-like” frequency for business travelers.
While this strengthens the full-service proposition against low-cost competitors like AirAsia, the regulatory exclusion of Scoot and Firefly is a vital safeguard for consumers. It ensures that price-sensitive travelers retain access to competitive fares driven by the budget sector, while the JBP focuses on premium and connecting traffic.
When does the partnership officially begin? Will this affect frequent flyer programs? Are budget airlines included in this deal?
Singapore Airlines and Malaysia Airlines Formalize Strategic Joint Business Partnership
Scope of the Partnership
Expanded Connectivity and Codeshares
Regulatory Journey and Exclusions
AirPro News Analysis
Frequently Asked Questions
The partnership was formally launched on January 29, 2026, following the final regulatory approval from the Civil Aviation Authority of Malaysia.
Yes. While reciprocal benefits for earning and redeeming miles were enhanced in 2024, the JBP is expected to deepen integration, offering better recognition for elite status holders and improved lounge access across both networks.
No. The low-cost subsidiaries Scoot and Firefly are excluded from this joint business arrangement to comply with regulatory requirements and preserve competition.
Sources
Photo Credit: Montage
Airlines Strategy
Qantas to Exit Jetstar Japan Stake and Rebrand by 2027
Qantas will sell its 33.32% stake in Jetstar Japan to a consortium led by the Development Bank of Japan, ending its Asian LCC venture by mid-2027.
This article summarizes reporting by Reuters.
The Qantas Group has announced it will divest its remaining 33.32% shareholding in Jetstar Japan, selling the stake to a consortium led by the Development Bank of Japan (DBJ). The move, confirmed on February 3, 2026, signals the Australian carrier’s complete departure from the Asian low-cost carrier (LCC) joint venture model.
According to reporting by Reuters, the transaction is expected to conclude by mid-2027, subject to regulatory approvals. While the Airlines will continue operations, it will undergo a comprehensive rebranding, removing the “Jetstar” name from the Japanese domestic market. This decision follows the closure of Qantas’s Singapore-based subsidiary, Jetstar Asia, in July 2025, effectively ending the group’s pan-Asian budget airline strategy.
Under the new agreement, the Development Bank of Japan will enter as a major shareholder, while Japan Airlines (JAL) will retain its controlling 50% stake. Tokyo Century Corporation will also hold its position with a 16.7% share.
Qantas has stated that the financial impact of the sale will be immaterial to its earnings. The primary objective appears to be a strategic realignment rather than an immediate cash injection. The airline’s current flight schedules, routes, and staffing at its Narita Airport base will remain unaffected in the immediate term.
Consumers can expect significant changes to the airline’s visual identity. According to market data, a new brand name is expected to be announced in October 2026, with the full transition away from the Jetstar livery completed by mid-2027. Until then, the carrier will continue to operate under its current name.
The divestment allows Qantas to redirect capital toward its core domestic operations and its ambitious “Project Sunrise” ultra-long-haul international flights. In an official statement regarding the sale, Qantas Group CEO Vanessa Hudson emphasized the shift in focus.
“We’re incredibly proud of the pioneering role Jetstar Japan has played… This transaction allows us to focus our capital on our core Australian operations while leaving the airline in strong local hands.”
Vanessa Hudson, Qantas Group CEO
For Japan Airlines and the DBJ, the move represents a “nationalization” of the carrier’s ownership structure. By transitioning to a Japanese capital-led model, the stakeholders aim to better capture the country’s booming inbound tourism market without the complexities of a cross-border joint venture.
“We will respond flexibly to market changes and maximize synergies with the JAL Group to achieve sustainable growth.”
Mitsuko Tottori, JAL Group CEO
The exit from Jetstar Japan marks the final chapter in Qantas’s retreat from its once-ambitious Asian expansion strategy. For over a decade, the “Jetstar” brand attempted to replicate its Australian success across Asia. However, the closure of Jetstar Asia in Singapore in 2025 demonstrated the difficulties of maintaining margins in a fragmented market saturated by competitors like Scoot and AirAsia.
By selling its stake in Jetstar Japan now, Qantas appears to be executing a disciplined retreat. Rather than continuing to battle high fuel costs and intense regional competition from rivals such as ANA’s Peach Aviation, the Australian group is consolidating its resources where it holds the strongest competitive advantage: its home market and direct international connections.
Despite the ownership change, operational ties between the carriers will not be entirely severed. Qantas and Japan Airlines will maintain their codeshare relationship, and Qantas and Jetstar Airways (Australia) will continue to operate their own aircraft between Australia and Japan. The sale strictly concerns the Japanese domestic joint venture entity.
Masakazu Tanaka, CEO of Jetstar Japan, expressed optimism about the transition in a statement:
“As we look to the next chapter… I am pleased to work with the new ownership group to lead our LCC into the future.”
Masakazu Tanaka, Jetstar Japan CEO
The airline will continue to compete in the Japanese LCC sector, which is currently seeing consolidation as major groups like JAL and ANA tighten control over their budget subsidiaries.
Qantas to Exit Jetstar Japan Stake; Airline Set for Rebrand
Transaction Details and Ownership Structure
Rebranding Timeline
Strategic Rationale
AirPro News Analysis
Future Operations
Sources
Photo Credit: Montage
Airlines Strategy
ANA Holdings FY2026-2028 Strategy Targets Narita Expansion
ANA Holdings plans 2.7 trillion yen investment focusing on Narita Airport expansion, fleet growth, and cargo integration through 2028.
This article is based on an official press release from ANA Holdings.
On January 30, 2026, ANA Holdings (ANAHD) announced its new Medium-term Corporate Strategy for fiscal years 2026 through 2028. Under the theme “Soaring to New Heights towards 2030,” the group has outlined a roadmap shifting from post-pandemic recovery to a phase of aggressive growth, underpinned by a record 2.7 trillion yen investment plan over the next five years.
The strategy identifies the planned expansion of Narita International Airport in 2029 as a critical business opportunity. According to the company, this infrastructure upgrade will serve as a catalyst for expanding its global footprint. Financially, the group is targeting record-breaking performance, aiming for 250 billion yen in operating income by FY2028 and 310 billion yen by FY2030.
A central pillar of the new strategy is the preparation for the massive infrastructure upgrade at Narita International Airport, scheduled for completion in March 2029. This expansion includes the construction of a new third runway (Runway C) and the extension of Runway B, which is expected to increase the airport’s annual slot capacity from 300,000 to 500,000 movements.
ANAHD views this development as a “once-in-a-generation” opportunity. The group’s network strategy is divided into two distinct phases:
To support this expansion, ANAHD plans to introduce new Boeing 787-9 aircraft starting in August 2026. These aircraft will feature upgraded seats in all classes, a move designed to enhance the airline’s premium appeal in the competitive international market. The total fleet is expected to expand to approximately 330 aircraft, exceeding pre-COVID levels.
Following the acquisition of Nippon Cargo Airlines (NCA) in August 2025, ANAHD is positioning itself as a “combination carrier” powerhouse. The strategy outlines a goal to integrate ANA’s passenger belly-hold capacity with NCA’s large freighter fleet, which includes Boeing 747-8Fs.
“The group aims to realize 30 billion yen in synergies, positioning the group as a global logistics powerhouse.”
, ANA Holdings Press Release
By combining these assets, the group intends to expand its Cargo-Aircraft scale (Available Ton-Kilometers) by 1.3 times, targeting leadership in the Asia-North America and Asia-Europe trade lanes. The group’s low-cost carrier, Peach, is also targeted for 1.3x growth in scale. The strategy emphasizes capturing inbound tourism demand through Kansai International Airport and expanding international medium-haul routes.
The financial roadmap set forth by ANAHD is ambitious. The group aims to achieve an operating margin of 9% by FY2028 and 10% by FY2030. To achieve these figures, the company has committed to a 2.7 trillion yen investment over five years, with 50% allocated to international passenger and cargo growth.
AI is another significant investment area, with 270 billion yen allocated to digital initiatives. The group aims to increase value-added productivity by 30% by FY2030 compared to pre-COVID levels. This includes a focus on “Empowerment of All Employees,” training staff as digital talent to combat Japan’s shrinking workforce.
The strategic distinction between ANA and its primary domestic competitor, Japan Airlines (JAL), is becoming increasingly defined by hub strategy and cargo volume. While both carriers are modernizing fleets and targeting North American traffic, ANA’s explicit “dual-hub” timeline, banking heavily on the 2029 Narita expansion, suggests a long-term volume play that complements its high-yield Haneda operations.
Furthermore, the integration of NCA provides ANA with a diversified revenue stream that acts as a hedge against passenger market volatility. By securing dedicated freighter capacity via NCA, ANA is less reliant on passenger belly space than competitors who lack a dedicated heavy-freighter subsidiary, potentially giving them an edge in the logistics sector.
In response to market demands for capital efficiency, ANAHD has signaled a commitment to Total Shareholder Return (TSR). The policy includes maintaining a dividend payout ratio of approximately 20% and introducing a new interim dividend system starting next fiscal year. The group also noted it would execute flexible share buybacks.
On the Sustainability front, the group reiterated its goal of Net-Zero CO2 emissions by 2050, focusing on operational improvements and the accelerated adoption of SAF.
ANA Holdings Unveils Aggressive FY2026-2028 Strategy Targeting Narita Expansion
Strategic Pivot: The “2029 Catalyst”
Fleet and Product Upgrades
Cargo and LCC Integration
Peach Aviation Growth
Financial Targets and Digital Transformation
AirPro News Analysis
Shareholder Returns and Sustainability
Frequently Asked Questions
Sources
Photo Credit: Luxury Travel
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