Business Aviation
Wheels Up Unifies Brand and Launches Concierge Service Model
Wheels Up consolidates US private aviation services under one brand and introduces a concierge-level customer engagement model aligned with Delta Air Lines.

This article is based on an official press release from Wheels Up.
Wheels Up Unifies Brand and Launches Concierge Service Model
On January 27, 2026, Wheels Up Experience Inc. announced a comprehensive restructuring of its customer engagement strategy, marking a significant step in the company’s ongoing turnaround efforts. The Private-Jets provider is unifying its various service offerings, including membership, ad-hoc charter, and group charter, under a single Wheels Up brand within the United States. Concurrently, the company is introducing a new “concierge-level” service model designed to mirror the sales structure of its largest shareholder, Delta Air Lines.
According to the company’s announcement, this strategic shift aims to eliminate fragmentation in the customer journey. By retiring the Air Partner brand for U.S. private jet operations and consolidating teams, Wheels Up intends to provide a seamless entry point for all flyers, regardless of whether they are programmatic members or occasional charter clients.
“These go-to-market changes are designed to deliver a more seamless and personalized experience while leveraging the full breadth of our industry-first aviation solutions platform. By unifying our global membership and charter sales teams and our customer service functions, we will provide a consistent experience throughout the customer journey.”
George Mattson, CEO of Wheels Up
Consolidating the Air Partner Legacy
A central component of this restructuring involves the integration of Air Partner, the global aviation services group Wheels Up acquired in April 2022 for approximately $107 million. Until now, Air Partner operated as a distinct entity, primarily handling ad-hoc charter brokering and group travel. Under the new strategy, Air Partner’s U.S. private jet and group charter operations will move strictly under the Wheels Up banner.
The company noted that the Air Partner brand will not disappear entirely; it will be retained for cargo services and operations outside the United States, with international alignment expected to follow in the coming months. Mark Briffa, Chief Sales Officer at Wheels Up and former CEO of Air Partner, emphasized that the move leverages Air Partner’s historical strengths within a unified platform.
“Bringing our teams together under one platform and one brand allows us to build on Air Partner’s over 65 years of heritage… while delivering more connected, coordinated, and comprehensive solutions for customers.”
Mark Briffa, Chief Sales Officer, Wheels Up
The “Squad” Model and Delta Alignment
The operational overhaul introduces a “concierge-level customer engagement model” that replaces general call centers with dedicated, regionally focused teams. According to the press release, clients will now be paired with specific “squads” responsible for the entire lifecycle of their travel, from initial booking to trip execution.
This structure is explicitly modeled after Delta Air Lines’ global sales organization. By aligning its sales teams geographically and by industry sector, Wheels Up aims to facilitate “co-location” with Delta’s corporate sales teams. This alignment is intended to streamline cross-selling, allowing the two companies to jointly pitch corporate accounts on a hybrid travel solution that combines commercial flights with private aviation for “last mile” connectivity.
AirPro News Analysis: Elevating the Ad-Hoc Flyer
While dedicated account management is a staple of private aviation for fractional owners, such as those at NetJets or VistaJet, Wheels Up’s application of this model to ad-hoc charter flyers represents a notable shift in strategy. Historically, the industry has bifurcated service levels: card members receive high-touch care, while one-off charter flyers receive transactional support.
By extending “concierge” treatment to ad-hoc customers, Wheels Up appears to be targeting the fragmented charter market aggressively. This move suggests a Strategy to incubate occasional flyers into long-term members by demonstrating service consistency before a membership commitment is made. Furthermore, the standardization of the fleet, transitioning to Embraer Phenom 300 and Bombardier Challenger 300 aircraft, supports this service promise by reducing the variability often associated with floating fleets.
Financial Context and Turnaround Progress
This announcement arrives as Wheels Up continues to execute a multi-year turnaround plan under CEO George Mattson. In its Q3 2025 financial results, released in November 2025, the company reported a net loss of $83.7 million. However, the report also highlighted improved contribution margins and a forecast for positive Adjusted EBITDA in 2025.
The unification of the brand and the streamlining of sales teams are likely aimed at reducing operational overhead while maximizing the revenue potential of the Delta partnership. As the company approaches its Q4 and Full Year 2025 reporting date in March 2026, these structural changes will be scrutinized as key indicators of the company’s path toward sustainable profitability.
Sources
Photo Credit: Wheels Up
Business Aviation
Thrive Aviation Launches Fractional Program with Honda Subsidiary
Thrive Aviation partners with Honda Aircraft Company subsidiary Arulean Air to launch a fractional jet ownership program.

Las Vegas-based Thrive Aviation has secured a minority investment from Honda Aircraft Company subsidiary Arulean Air to launch a new fractional aircraft ownership program. The Partnerships, announced on September 2, 2026, positions Arulean Air as the aircraft acquisition arm while Thrive Aviation will manage flight operations, program logistics, and client relations.
The collaboration marks a significant expansion for Thrive Aviation, which ranked as the 12th-largest private aircraft operator in the United States in 2025 based on charter and fractional hours, according to ARGUS Traqpak data reported by Forbes. In a press release issued today, Thrive Aviation indicated that full program details will be unveiled at the National Business Aviation Association Business Aviation Convention & Exhibition (NBAA-BACE) in Las Vegas from October 20 to 22, 2026.
Fleet expansion and aircraft acquisition
Under the new structure, Arulean Air will purchase the aircraft for the fractional fleet. Thrive Aviation currently operates a fleet of 30 aircraft and plans to scale its offerings significantly through this joint effort.
The initial fractional fleet growth will focus on two specific aircraft types. The companies anticipate adding four to six HondaJet HA-420 light jets and two to four Bombardier Challenger 3500 super-midsize jets to the program annually.
Thrive Aviation Co-Founder and Chief Executive Officer Curtis Edenfield stated that the partnership provides the foundation to build the program at scale alongside an original equipment manufacturer (OEM) subsidiary.
“Adding fractional ownership opportunities enables Thrive Aviation to serve a broad spectrum of clients throughout their entire private aviation journey, from private charters to fractional ownership to full ownership,” Edenfield said in the release.
Edenfield noted that the company intends to evolve alongside its clients’ aviation needs, describing the fractional program as a major piece of the Thrive platform designed for long-term scaling.
Strategic alignment with Honda Aircraft Company
The involvement of Arulean Air represents a direct link between an OEM and a charter operator. By utilizing a subsidiary to invest in Thrive Aviation, Honda Aircraft Company secures a dedicated operating partner for its products in the competitive fractional ownership market.
The relationship between the two entities extends beyond the current HondaJet HA-420 production model. Forbes reported that Thrive Aviation holds a Letter of Intent for the HondaJet Echelon, a long-range light jet currently under development by Honda Aircraft Company and projected to enter commercial service in 2028 or 2029.
AirPro News analysis
We view this minority investment as a calculated move by Honda Aircraft Company to guarantee placement and operational utilization of its airframes. As the fractional ownership market continues to consolidate around a few dominant players, OEMs are increasingly looking for ways to ensure their aircraft remain competitive options for fleet buyers. By backing Thrive Aviation, Honda creates a reliable pipeline for both the HA-420 and the upcoming Echelon, while Thrive gains the financial backing and fleet acquisition power necessary to compete with larger, established fractional operators.
Sources: Thrive Aviation
Photo Credit: Thrive Aviation
Business Aviation
Bell 407GXi and 505 Showcased at Salon Prive Concours
Bell Textron exhibits the 407GXi and 505 at Blenheim Palace, targeting VIP buyers after the 505 hits 700 deliveries.

Bell Textron Inc. is targeting the European luxury and corporate travel market by showcasing its Bell 407GXi Designer Series and Bell 505 helicopters at the Salon Privé Concours in Oxfordshire, England.
In a press release issued on September 3, 2026, the manufacturer announced its static display at Blenheim Palace, an exclusive automotive and lifestyle event expected to draw 30,000 guests. The exhibition highlights Bell’s strategy to market its VIP configurations directly to high-net-worth demographics outside of traditional aerospace trade shows.
Expanding the UK corporate footprint
The display of the Bell 407GXi follows a recent milestone for the aircraft type in the region. On July 21, 2026, Bell secured its first United Kingdom order for an Instrument Flight Rules (IFR)-configured Bell 407GXi. The aircraft was purchased by corporate operator Glyn Jones for regional business travel, establishing a new operational capability for the platform in the UK market.
Robin Wendling, Bell’s Managing Director for Europe, noted that the boutique nature of the brands at Salon Privé aligns with the manufacturer’s VIP focus.
“Showcasing the Bell 505 and the Bell 407GXi at Salon Privé highlights Bell’s position as a leader in VIP and high-end helicopter travel,” Wendling stated.
Bell 505 fleet milestones
Alongside the 407GXi, Bell is exhibiting the Bell 505 light-single helicopter. The aircraft’s appearance at Blenheim Palace comes shortly after the manufacturer celebrated a major production milestone at the Farnborough International Airshow. On July 20, 2026, Bell delivered its 700th Bell 505 to a private VIP operator.
Since entering service in 2017, the Bell 505 fleet has accumulated approximately 390,000 flight hours across more than 55 countries. The aircraft features Garmin avionics and utilizes the proven Bell 206L4 rotor system, positioning it as a popular entry-level turbine option for private ownership.
AirPro News analysis
We view Bell’s presence at Salon Privé as a calculated pivot toward direct-to-consumer marketing for its light helicopter lines. While events like Farnborough and HAI Heli-Expo remain critical for fleet sales and operator relations, automotive concours events place VIP-configured aircraft directly in front of end-users who possess the capital for private ownership. By positioning the 407GXi and 505 alongside luxury automobiles, Bell is framing its rotorcraft not just as utility transport, but as premium lifestyle assets.
Sources: Bell Textron Inc.
Photo Credit: Bell Textron Inc.
Business Aviation
Universal Aviation Opens First Private FBO Terminal in Saudi Arabia
Universal Aviation launched its Dammam GAT and FBO on Sept. 1, 2026, the first dedicated private aviation terminal in Saudi Arabia.

Universal Aviation officially commenced operations at its new General Aviation Terminal (GAT) and fixed-base operator (FBO) facility at King Fahd International Airport (OEDF) in Dammam on September 1, 2026. The launch establishes the first dedicated private aviation terminal and hangar complex in Saudi Arabia.
Announced via a company press release, the opening marks Universal Aviation’s inaugural operational footprint in the Kingdom. The facility’s development was executed in partnership with MATARAT Holding, Dammam Airports Company (DACO), and the General Authority of Civil Aviation (GACA), supporting the broader National Transport and Logistics Strategy under the Saudi Vision 2030 initiative.
Facility specifications and operational scope
According to reporting by Aviation International News, the Dammam complex spans 42,000 square feet. This footprint includes a 22,000-square-foot passenger terminal and a 20,000-square-foot climate-controlled hangar designed specifically for business Commercial-Aircraft.
Prior to the September 1 launch, Universal Aviation secured its GACAR Part 151 certification, the mandatory ground service provider credential issued by GACA. The regulatory authority formally granted the ground handling license on July 26, 2026. This was followed by a final operational readiness review conducted alongside DACO on August 24, 2026, to verify the facility’s preparedness for live traffic.
“Bringing the new Dammam GAT to operational readiness required a tremendous amount of coordination across facility development, staffing, training, equipment, safety systems, regulatory approvals, and operating procedures,” said John Hewett, Global Vice President of Universal Aviation.
Hewett noted that the operation is structured to support clients with proactive communication and coordinated logistics through every stage of a mission, beginning well before an aircraft arrives on the ramp.
Strategic expansion in Saudi Arabia
The Dammam facility represents the first phase of a broader expansion strategy within the country. Universal Aviation plans to operate a total of three locations across Saudi Arabia, with future sites slated for Jeddah and Riyadh.
The upcoming Jeddah location will feature a planned 108,000-square-foot private aviation hangar, significantly expanding the company’s physical infrastructure and aircraft storage capacity in the region.
“Today’s opening is an important milestone, but it is only the beginning of our long-term vision for Saudi Arabia,” said Greg Evans, Managing Principal of the Evans Family Office. “We are committed to investing in the Kingdom, developing Saudi talent, and helping elevate business aviation service standards.”
AirPro News analysis
We view Universal Aviation’s entry into Saudi Arabia as a critical step in maturing the region’s business aviation infrastructure. Historically, business jet operators in the Kingdom have often relied on shared or retrofitted commercial Airports facilities. By introducing purpose-built, climate-controlled hangars and dedicated FBO terminals, Saudi Arabia is aligning its ground handling capabilities with the expectations of international corporate flight departments. This development directly supports the Vision 2030 mandate to increase foreign Investments and tourism by removing logistical friction for high-net-worth and corporate travelers.
Sources: Universal Aviation
Photo Credit: Universal Aviation
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