Gulfstream Opens First On-Site Customer Support Office in Singapore

Gulfstream Aerospace Corp. established its first dedicated on-site Customer Support office in Singapore on June 11, 2026, embedding eight professionals at Jet Aviation’s facility to directly serve the growing Asia-Pacific business aviation market.

Announced in a company press release, the expansion builds upon Gulfstream’s existing footprint in the region. The new office aims to streamline service capabilities for operators across the Asia-Pacific (APAC) region, which the manufacturer identified as a leading aerospace hub with increasing flight activity.

Regional support infrastructure

The Singapore office is staffed by eight Gulfstream customer support professionals. According to the company, this team will work alongside Jet Aviation to provide localized assistance and technical guidance to operators.

Lor Izzard, senior vice president of Gulfstream Customer Support, stated that the manufacturer is seeing increased activity across Asia, making Singapore a logical location for the expansion.

“Adding this dedicated on-site team allows us to deliver a more seamless and convenient service experience for customers across the region,” Izzard said.

The manufacturer currently maintains a 5,000-square-foot (465-square-meter) distribution center in Singapore. This facility houses an estimated $70 million in dedicated spare parts inventory and fulfills 70 percent of regional parts orders.

Broader Asia-Pacific expansion strategy

The establishment of the Singapore office is part of a wider strategy to capture and support market share in the Eastern Hemisphere. Gulfstream’s broader APAC support network includes nine Field Service Representatives and three Field and Airborne Support Teams (FAST). Globally, the company operates six factory-authorized service centers and 10 authorized warranty facilities.

The customer support expansion follows a series of sales leadership appointments announced on June 8, 2026. Gulfstream named Marc Ghaly as division vice president of sales for the Europe, Middle-East, and Africa (EMEA) and APAC regions, alongside Jad Benhaïjoub as regional vice president of government sales for the same territories.

AirPro News analysis

We view Gulfstream’s decision to co-locate its customer support personnel with Jet Aviation as a practical leveraging of General Dynamics’ corporate umbrella, as both companies share the same parent organization. By embedding factory personnel directly at an established maintenance, repair, and overhaul (MRO) provider, Gulfstream can offer original equipment manufacturer (OEM) oversight without the capital expenditure of building a standalone service center in a high-cost real estate market like Singapore. The concurrent restructuring of EMEA and APAC sales leadership suggests the manufacturer is positioning for a sustained sales push in the region, backed by the necessary aftermarket infrastructure to reassure prospective buyers.

Sources: Gulfstream Aerospace Corp.