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San Francisco International Airport Opens New Operations Center with Digital Twin
SFO unveils a $250M Airport Integrated Operations Center featuring digital twin technology to centralize and enhance airport management.
This article is based on an official press release from San Francisco International Airport (SFO).
San Francisco International Airport (SFO) has officially opened its new Airport Integrated Operations Center (AIOC), a centralized hub designed to unify critical airport functions under one roof. According to an official announcement from the airport, the facility began full operations with a celebration on January 22, 2026. The 22,000-square-foot center represents a significant shift in how the airport manages its daily logistics, moving from decentralized departments to a collaborative, technology-driven model.
Located within the newly constructed Courtyard 3 Connector (C3C), a secure building linking Terminal 2 and Terminal 3, the AIOC serves as the operational “brain” of the airport. SFO officials state that the facility brings together security, dispatch, facilities, and airline coordinators into a single workspace, enabling faster response times and better coordination during both routine operations and emergencies.
The AIOC is a primary component of the Courtyard 3 Connector project, which SFO reports has an estimated value of $250 million. The project was delivered by a design-build team led by general contractor Hensel Phelps, with architectural design by HOK and MEI Architects. The facility features 67 workstations designed to foster cross-functional collaboration, breaking down the traditional silos that often exist between different airport departments.
Beyond housing the operations center, the C3C building provides a secure post-security walkway for passengers moving between terminals. This dual-purpose design improves passenger flow while simultaneously upgrading the airport’s operational infrastructure. In line with SFO’s sustainability goals, the building is “Net Zero Energy ready” and is targeting LEED Gold certification.
A key feature of the new center is its integration of “digital twin” technology. Developed in partnership with Esri, this system creates a real-time 3D digital replica of the entire airport complex. According to the project details, this system allows staff to monitor a wide array of operational metrics, including:
The system utilizes color-coded alerts to notify staff of potential issues before they escalate. For example, the system can flag delays or early arrivals, allowing the integrated teams to reallocate resources proactively. In the event of a crisis, such as a security breach or natural disaster, the AIOC converts into a command post to coordinate a unified response among all agencies.
Mike Nakornkhet, the Airport Director at SFO, emphasized the strategic importance of the new facility in the official release:
“The AIOC is all about running the very best airport operation to deliver a consistent and seamless airport experience for our guests. Utilising a wealth of emerging technologies and historical data, the AIOC’s primary purpose is to ensure teams have the capacity to proactively monitor conditions, activate contingency plans and deploy resources.”
The opening of SFO’s AIOC highlights a broader trend in the aviation industry toward “predictive operations.” Historically, airports have operated in a reactive mode, addressing bottlenecks at security or baggage claim only after they occur. By co-locating key decision-makers and equipping them with a digital twin, SFO is attempting to transition to a model where operational disruptions are identified and mitigated before they impact the passenger. This consolidation of command and control is particularly critical for airports with constrained footprints like SFO. With limited physical space to expand, efficiency gains must come from better management of existing assets. The “digital twin” concept, while common in manufacturing and urban planning, is rapidly becoming the standard for major international hubs seeking to optimize gate utilization and turnaround times without pouring new concrete.
What is the Airport Integrated Operations Center (AIOC)? Where is the new facility located? What is a “Digital Twin”? When did the AIOC open?
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Frequently Asked Questions
The AIOC is a centralized facility at SFO where security, dispatch, maintenance, and airline operations teams work together in a shared space to manage airport logistics 24/7.
It is located in the Courtyard 3 Connector (C3C), a new building that connects Terminal 2 and Terminal 3.
A Digital Twin is a virtual 3D replica of the airport that uses real-time data to simulate and monitor operations, helping staff predict and prevent delays.
While the unit began initial operations earlier, the official opening celebration took place on January 22, 2026.
Sources
Photo Credit: San Francisco Airport