Bombardier Expands US Services to Support Growing Business Jet Market

Bombardier Launches Major U.S. Services Expansion to Capitalize on Growing Business Aviation Market

Bombardier Inc., a leading Canadian business aircraft manufacturer, announced on August 7, 2025, a comprehensive expansion of its U.S. services and support network. This multi-phase, multi-site initiative marks one of the company’s most significant aftermarket investments in recent years. It aims to meet the rising demand for OEMs-backed maintenance and support from Bombardier’s expanding American customer base, which operates approximately 3,000 aircraft across the United States. The expansion is strategically timed to coincide with the anticipated entry into service of Bombardier’s flagship Global 8000 aircraft later in 2025, positioning the company to leverage projected growth in business jet deliveries.

Paul Sislian, Executive Vice President of Bombardier Aftermarket Services and Strategy, highlighted that this initiative reflects the company’s ongoing commitment to exceptional customer care and convenience. Bombardier’s efforts are underscored by its recent achievement of the top ranking in both the AIN Product Support survey for a second consecutive year and the 2025 Professional Pilot Corporate Aircraft Product Support Survey. The expansion is also expected to generate substantial employment opportunities for highly skilled aviation maintenance professionals across several regions, addressing both Bombardier’s growth needs and the aviation industry’s well-documented technician shortage.

This article examines the significance, details, and implications of Bombardier’s U.S. services expansion, situating it within broader industry trends and challenges.

Background on Bombardier’s U.S. Services Network

Bombardier’s current U.S. services infrastructure is the result of targeted investments and strategic acquisitions over the past decade. The company operates service centers in Dallas, Tucson, Hartford, Wichita, and Miami Opa-Locka. The Miami Opa-Locka facility, opened in November 2022, is Bombardier’s largest North American service center, spanning 300,000 square feet and capable of accommodating up to 18 Global 7500 aircraft simultaneously. This facility alone was designed to add close to 300 aerospace jobs to the local community, including more than 225 skilled technicians.

Each service center is strategically located to cover major business aviation markets. Dallas serves the Texas region, which ranks second in the U.S. for aviation maintenance employment. Tucson provides coverage for the Southwest, Hartford serves the Northeast, and Wichita, now Bombardier’s U.S. headquarters, reflects the city’s historical role in aircraft manufacturing. These facilities handle scheduled maintenance, paint and modifications, avionics, and Aircraft on Ground (AOG) support for Bombardier’s full line of Learjet, Challenger, and Global aircraft.

Bombardier’s support network also includes a parts distribution center in Chicago and Mobile Response Teams across 20 U.S. locations. These mobile teams provide rapid, expert assistance wherever needed, a key differentiator in a market where aircraft downtime is costly. The evolution of this network follows Bombardier’s 2021 strategic refocus on business aviation, after divesting its commercial and rail divisions. This focus has fueled record aftermarket revenues and allowed Bombardier to become a critical player in the business aviation services market.

“Bombardier’s fleet in the United States is growing at a rapid pace, and so should our American network of services and support.” — Paul Sislian, Executive Vice President, Bombardier Aftermarket Services and Strategy

Expanding Capacity and Capabilities

The new expansion will target both existing locations and new geographic markets, indicating a broadening of Bombardier’s U.S. footprint. While specific new sites have not been publicly disclosed, the company’s multi-phase approach suggests significant capital investment in infrastructure and workforce development over several years.

The expansion will prioritize recruiting Airframe and Powerplant (A&P) Technicians and other skilled aviation professionals. Bombardier also plans to extend its apprenticeship and talent programs in partnership with local communities, aiming to address both immediate hiring needs and the long-term technician shortage facing the industry.

Beyond simply increasing capacity, the initiative will enhance and diversify the range of services available to customers. This includes supporting the upcoming Global 8000 aircraft, a technologically advanced business jet set to enter service later in 2025. The Global 8000 boasts a top speed of Mach 0.94 and a range of 8,000 nautical miles, making sophisticated service infrastructure essential for its operation.

Strategic Timing and Market Context

Bombardier’s U.S. expansion comes at a time of robust growth in the global business jet market. The sector was valued at $46.51 billion in 2024 and is forecast to reach $67.68 billion by 2032, with North America holding nearly 45% of the market. Deliveries in 2025 are projected to rise by 12% over 2024, driven by a broadening customer base and increased demand for fleet modernization.

Aftermarket services have become a crucial revenue driver for Bombardier, with the company reporting $1.75 billion in service revenues for 2023, a 16% year-over-year increase. The third quarter of 2024 alone saw $528 million in aftermarket revenue, up 28% over the prior year. These figures put Bombardier on track to reach its $2 billion aftermarket revenue goal for 2025.

Competition in the aftermarket sector has intensified, with Bombardier’s top rankings in customer satisfaction surveys reflecting its strong position. In the 2025 Professional Pilot Corporate Aircraft Product Support Survey, Bombardier achieved an overall score of 8.41, up from 7.26 in 2024, and led in categories such as spares availability and AOG service speed. These achievements reinforce the company’s strategy of investing in service infrastructure to capture a larger share of the growing market.

“Bombardier’s expansion is a direct response to the evolving needs of our customers and the rapid growth of our U.S. fleet.” — Paul Sislian

Addressing Workforce and Industry Challenges

The aviation maintenance industry faces an acute shortage of qualified technicians, with projections of a 20% shortfall by 2028. Most maintenance professionals are over 40, and the percentage of workers under 30 is in the single digits. This demographic trend, exacerbated by the pandemic’s wave of early retirements, threatens the industry’s ability to support growing demand.

Bombardier’s expansion includes a strong workforce development component, with apprenticeship programs and community partnerships designed to accelerate the pipeline of new technicians. These efforts are particularly important given wage pressures and intense competition for skilled labor, average U.S. salaries for Aircraft Maintenance Technicians are around $67,695, with much higher averages in markets like San Jose, California.

Technological change is also reshaping the maintenance landscape. Digital diagnostics, predictive maintenance, and advanced avionics require new skill sets. Bombardier’s investment in training and technology is intended to maintain its competitive edge and meet evolving customer expectations.

Market Positioning and Financial Performance

Bombardier’s financial strength underpins its expansion strategy. In 2023, the company reported $8 billion in total revenues, the highest since its business transformation in 2021. Adjusted EBITDA rose 32% year-over-year, and adjusted earnings per share surged over 400%. Free cash flow from continuing operations reached $257 million, exceeding guidance and providing capital for further investment.

With a U.S. market share of approximately 12.5%, Bombardier ranks third behind Cessna and Gulfstream. However, its focus on mid-size and large cabin jets, which are the fastest-growing and most lucrative segments, positions it for continued growth. The company’s global fleet of about 5,000 aircraft, including nearly 3,000 in the U.S., creates a substantial installed base for aftermarket services.

Bombardier has added nearly one million square feet of new service capacity worldwide since 2020 and expanded its aftermarket team by more than 250 technicians. Aftermarket revenues have increased over 50% since 2020, and the company is on track to exceed its $2 billion target by 2025.

Global Business Aviation Market Trends

The business aviation market is evolving rapidly. Business travel spending is projected to reach $1.48 trillion by the end of 2024, surpassing pre-pandemic levels. The customer base is expanding beyond traditional corporations and high-net-worth individuals to include new buyers from emerging markets, with 80% of new business jet users intending to continue private aviation even as commercial networks recover.

Fleet modernization is a key driver of aftermarket demand. About 30% of established operators plan to purchase new aircraft within five years, and the backlog of orders totals $50 billion. Large cabin jets, like Bombardier’s Global series, account for 72% of projected expenditures.

Growth is not limited to North America; regions such as Asia-Pacific, Latin America, and the Middle East are seeing business aviation activity rise by at least 30%. This global expansion creates opportunities for U.S.-based service providers to support internationally traveling aircraft.

Conclusion

Bombardier’s U.S. services expansion is a timely and strategic move, positioning the company to capitalize on robust growth in the business aviation aftermarket. The initiative addresses key market drivers such as fleet expansion, technological complexity, and customer service expectations, while also confronting industry-wide challenges like technician shortages and wage pressures.

With a strong financial foundation, top customer satisfaction rankings, and a comprehensive approach to workforce development, Bombardier is well-placed to achieve its objectives. The expansion should accelerate revenue growth, improve service accessibility, and strengthen Bombardier’s leadership in the sector. As the business aviation market continues to evolve, Bombardier’s investments in infrastructure, talent, and technology are likely to yield long-term competitive advantages.

FAQ

What is Bombardier’s U.S. services expansion initiative?
It is a multi-phase, multi-site investment to grow Bombardier’s maintenance and support network across the United States, including both existing and new locations, to support a growing fleet and customer base.

How many Bombardier aircraft are currently operating in the U.S.?
Approximately 3,000 Bombardier business jets are in operation across the United States.

Why is workforce development a focus of the expansion?
The aviation maintenance industry faces a significant shortage of qualified technicians, so Bombardier is investing in apprenticeship and talent programs to ensure a steady pipeline of skilled workers.

What are the key features of the new Global 8000 aircraft?
The Global 8000 is Bombardier’s flagship business jet, with a top speed of Mach 0.94 and a range of 8,000 nautical miles, entering service in 2025.

How does Bombardier rank in customer support surveys?
Bombardier has been ranked number one in both the AIN Product Support survey and the 2025 Professional Pilot Corporate Aircraft Product Support Survey.

Sources: Bombardier, Statista